FAQ
FAQ

What's in this article

What's in this article

What is the U by Kotex Period Tracker app?

. Predict, plan and prepare for your period with the Period Tracker app by U by Kotex. A handy app to help you know your cycle and predict its patterns. Track your symptoms, moods and experiences and get useful reminders, reports and more. It’s free and ad-free, available for download now.

How does it work?

Using the data you input each month, the app can accurately calculate your cycle history, and predict your future period dates and patterns. By recording the first day of your last period, your cycle length and other details - you will get a prediction each month. Tracking accurately and consistently makes the app’s predictions more precise – so you can feel confident knowing you’re in sync with your cycle.
*Note: Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you. Data supplied in app is secure and is accessible only to you

Are all STDs curable?

Not all STDS are curable. STDs caused by bacteria (like chlamydiasyphilis or gonorrhoea) can be treated and cured using antibiotics. STDs caused by viruses (like herpesgenital warts and HIV) are not actually curable, but the symptoms can be treated. There are a number of treatments available so make sure you talk to your doctor about the best one for you. 

Are cramps normal and how can I stop them?

Cramps are a completely normal part of becoming a woman. They're caused by the hormone Prostaglandins which causes your uterus to contract so that it’s easier for the extra lining that your uterus has built up (in preparation for a possible pregnancy that didn’t happen this month) and egg to exit your body in the form of your period. These cramps normally start right before you get your period and are at their worst about a day after you first start feeling sore. There are a few things that you can do to help make your period cramps easier to bear such as a hot water bottle, a hot bath, exercise, painkillers and taking vitamin supplements.

Are you still a virgin if you use a tampon?

Yes, a tampon does not affect your virginity. The hymen that partially covers the vaginal opening (usually intact for girls who have not had sex) is large enough to accommodate a tampon without being affected.

Can I get pregnant while I'm on my period?

YES! You can most definitely get pregnant by having unprotected sex during your period. Having unprotected sex is dangerous as you can get STIs (sexually transmitted infections) some of which will never go away. The risk of pregnancy and STIs should be enough to convince you and your partner to always use protection no matter what time of the month it is!

Can I go swimming with a tampon or pad?

Yes, you’ll need to use a tampon if you want to go swimming rather than a pad. So if you wanted to use your period as an excuse to get out of PE, bad luck. In fact, staying active can actually help reduce cramps! It’s best to insert a fresh tampon just before you go swimming and then change it once you’re out of the water.

Can I insert a tampon too far?

Not a chance. The cervix (the opening to your uterus) is too small for a tampon to fit through so there’s no need to stress.

Can I leave a tampon in overnight?

Like all tampons in Australia, our U by Kotex® tampons can be used for up to 8 hours, but not any longer. So, while it IS possible to wear a tampon overnight, we know that everyone has different absorbency needs, as well as different sleep patterns (let’s face it, we all like a sleep in sometimes!) so we do not recommend using a tampon overnight. Because of this, we have specifically designed our U by Kotex Overnight Ultrathins for you to use overnight without having to worry, so you can get your beauty sleep without disruption.

Can I still take a bath or shower during my period?

Most certainly, continuing your daily hygiene routine is important during your period to help keep you feeling fresh and comfortable. You may want to wear a tampon in the bath but it’s perfectly fine not to as most of the time you won’t leak. Having a bath actually helps with period cramps, as well as making you feel nice and relaxed!

Can I use a liner when I have my period?

Yes, you can use a liner when you have your period, but only if your flow is really, really light. It’s best to use a U by Kotex® Ultrathin pad (they’re really thin), or a tampon as they provide the best protection while you have your period. Liners can be used as a back up in your undies if you’re using a tampon. Everyday Freshness Liners are best for keeping you fresh, confident and protected in-between periods.

Can you catch a STD from oral sex?

Yes you can get a STD (Sexually Transmitted Disease) from oral sex, so if you are sexually active play it safe and be sure to use condoms. You body will thank you for it!

Can you catch a STD in any other way apart from sex?

Although the S in STD stands for 'sex', there are in fact other ways you can get them. The most common way is by exchanging bodily fluids, such as oral sex or sharing needles. The rule of thumb is keep whatever's inside, inside. 

Can you catch STDS from kissing?

They don’t call it kissing sores for nothing. While the risk is low, you can get herpes from kissing. It is also possible to get other STDs like HIV if you have cuts in your mouth and transmit blood or have oral sex. 

Can you get the same STD again?

If only STDs were like chicken pox! Annoyingly, you can get some STDs more than once, especially if they are bacterial or parasitic like gonorrhoea or chlamydia. The only thing to do is to be careful at all times. 

Can you have more than one STD at a time?

Sadly yes. Having one STD doesn’t prevent you from catching another, so that's why it's important to always practice safe sex. Most STDs are easily treated, if you think you may have a STD take a trip to your local doctor and get checked out.

Do all STDs have symptoms?

Although most STDs are unpleasant, not all of them have the courtesy of letting you know they're there. The only way to be sure you don't have them is to practice safe sex if you're sexually active. It's also worth making regular visits to the doctor to make sure you have the all-clear. 

Do birth control pills prevent STDs?

The only thing birth control pills reliably prevent is babies. To prevent STDs it's best to use condoms.

Does a pap smear hurt?

If you're a virgin or not sexually active, a pap smear can be uncomfortable or even slightly painful. The best thing you can do is to relax. If your muscles are tense, it can increase the discomfort. However, a pap smear is totally worth it. It is one of the most important things you can do as a woman to keep yourself healthy.

How can I stop leaking during my period?

There are lots of products available to use at each stage of your period which will help prevent any leakage. There is actually a rhythm to your flow. It's usually pretty light at the beginning and then around day 2-3 it's the heaviest, so knowing that can help you plan what products you need. Sanitary products like tampons, pads and liners come in a range of absorbencies. This is so you can use the ‘super’ absorbency products for heavy days, ‘regular’ for medium flow and ‘mini’ for light days. For added protection against leaks you can always wear a liner with a tampon so that if leaking occurs you are still protected.

How do I dispose of a used liner?

Liners should not be flushed down the toilet as they have a plastic backing on them (which is not biodegradable) and they may also block the plumbing system. Schools and public toilets usually provide special sanitary bins, so place your used liners in there (wrap it in toilet paper first, as the sticky side may get stuck to the bin door). If you can’t find one of these special bins (you probably won’t have one at home), don’t fret, just wrap the liner in toilet paper (or put it in a bag) and then pop it in the bin.

How do I dispose of a used pad?

Pads should not be flushed down the toilet as they have a plastic backing on them (which is not biodegradable) and they may also block the plumbing system. Schools and public toilets will usually provide special sanitary bins, so place your used pads in there (wrap it in toilet paper first, as the sticky side may get stuck to the bin door). If you can’t find one of these special bins (you probably won’t have one at home), don’t fret, just wrap the pad in toilet paper (or put it in a bag) and then pop it in the bin.

How do I get rid of a tampon?

Used tampons make for terrible fish food, so never flush them down the loo. You should wrap your used tampon in toilet paper and place it in the bin. Public toilets should provide special sanitary bins in each cubicle which are there especially for this reason.

How do I know when my period will start?

Most girls get their first period around the ages of 12 or 13, but some can be as young as 9 or as old as 16 (occasionally up to 18). There are some signs that will indicate your period might be on it's way such as white vaginal discharge (which is perfectly normal!), cramps in your lower stomach and back, mood swings (you might feel upset for no reason) and bloating. These are all perfectly normal and something you shouldn't be worried about. Your period will come once puberty has started, so you may notice other signs first, like developing breasts, pubic hair and pimples as well a rapid growth in your height and weight.

How do I know when puberty has finished?

Think of puberty as a blooming flower rather than a switch. It happens in stages and can take up to the age of 20 for all changes to happen. You may develop breasts at the start of puberty but then not start your period until you are older, it's different for everyone.

How do I remove a tampon?

Removing tampons is easy. Just pull the string at the same angle in which you inserted the tampon. If you ever lose the string, it’s not the end of the world, get into a squatting position and gently remove the tampon with your fingers.

How do you know if you have a STD?

STDs come in all shapes and sizes, so do their symptoms. That's why it's super important to educate yourself on all the symptoms and signs that the different STDs can bring. But a simple rule is that if you feel any unusual discomfort down there like aches, sores, bumps or rawness, it's worth asking a female relative or friend first then to a doctor. 

How long is the menstrual cycle?

Not long enough, for some of us. On average, a menstrual cycle lasts around 28 to 30 days, but because we’re all different, a cycle can range from 21 to 35 days. Days 1-7 is when the bleeding will happen so you'll need to use either a tampon or pad during these days. The flow will be heavier at the beginning and become much lighter towards the end of this stage. Then the cycle starts all over again. 

How much blood will I lose during my period?

The amount of blood you lose during a period varies from girl to girl; your flow may start out light, then get heavier, and then get lighter. Depending on the heaviness of your flow, you’ll lose between 2 to 6 tablespoons of blood each period although for some girls it can be as much as a cup. If you are concerned about the amount you are bleeding, the best thing to do is see you doctor for a quick check up.

How often should I change my liner?

Liners are perfect for keeping you fresh throughout the day, so every four hours or so is best.

How often should I change my pad?

Once menstrual fluid comes in contact with air, it can start to smell a bit icky – definitely not something you want! The aim of the game is to feel fresh all day long, so changing your pad every four hours or so is ideal. If you’ve got a heavier flow, then it may need to be changed more often. Every girl is different.

How often should I change my tampon?

To make sure you stay fresh, it’s best to change your tampon roughly every four hours. You might need to change more often if you have a heavy flow, and never leave your tampon in for more than eight hours.

How often will I get my period?

Your period marks the beginning of your menstrual cycle which on average lasts around 28 to 30 days, but as none of us are the same this can range from 21 to 35 days. Your actual period (when you bleed) will last for between 3 -5 days. When your period starts it’s a good idea to make a note of the date (you can even download a smartphone app for it!) which will help you figure out your menstrual cycle and when next to expect your period. Simple!

How old will I be when my period starts?

Girls can start their periods (also referred to as menstruation) any time between 8 and 18 years old, but most girls start their menstrual cycle between the ages of 11 and 14. You might have mixed emotions about getting your period. Some girls can’t wait to start their periods and feel left out if they haven’t got theirs, especially if all their girlfriends have. Whereas other girls would be perfectly happy to be get theirs at an older age. There is no way to make your period come sooner or delay it from happening. Don’t panic if you haven’t started your period yet – it will happen when your body is ready.

How will I know when my pad is full?

Check regularly when you go to the bathroom. You might notice a feeling of wetness or dampness, occurrence of stains or the pad may feel heavy in your undies. These are all signs that the pad may be full. In this case, switch to a clean pad.

How will I know when to change my tampon or pad?

The aim of the game is to feel fresh all day long, so changing your pad every four hours or so is ideal. If you’ve got a heavier flow, then it may need to be changed more often. Every girl is different. Check regularly when you go to the bathroom. You might notice a feeling of wetness or dampness, occurrence of stains or the pad may feel heavy in your undies. These are all signs that the pad may be full. In this case, switch to a clean pad. The best way to know if your tampon needs changing is to give a light tug on the tampon string, if it starts to pull out easily then it's time to change, if not, it usually means you can leave it a bit longer. Just remember with tampons, 4 hours is about right, and don't leave one in for more than 8 hours.

How will puberty affect my emotions and moods?

During puberty your sexual desires start to develop, so you might notice that the crush you have on someone gets a little more intense. You may also experience mood swings- so being super happy one minute and then moments of feeling really sad for no reason. Puberty can be a pretty confusing time but it's something everyone goes through, so it's a great idea to talk with your parents or even your friends on what to expect.

If my period is irregular, am I pregnant?

Not necessarily! Irregular periods are very common; in fact a third of all girls have to deal with irregular periods. If you just started getting periods, don’t worry if they're sometimes late, as you get older they start to arrive like clockwork. There are other causes of irregular periods including hormones, stress, STI’s (sexually transmitted infections) and pregnancy. If you think STI’s or pregnancy could be the cause of your irregular period, head to the doctor as soon as you can.

Is it normal to have dark brown clots in my period?

It can be pretty gross, but those spots are just the ejected blood from the lining of your womb. The blood could look anywhere from bright red to dark brown, which is perfectly normal. The amount of menstrual blood you have is different for each woman but most have heavier bleeding at the start, and then it lightens up until it’s all done. Sanitary products like tampons, pads and liners come in a range of absorbencies. This is so you can use the ‘super’ absorbency products for heavy days, ‘regular’ for medium flow and ‘mini’ for light days

Is it true you bleed during sex?

Yes some girls bleed a little the first time they have sex which is normally when the hymen (a thin membrane that covers the vagina opening) is broken. Some girls may not bleed as their hymen has already been broken; it’s quite common for the hymen to be torn before sex from physical activity such as sports or through the use of tampons

Is there anything I can't do when I have my period?

Of course not! Having your period shouldn't prevent you from doing anything, the more active you are actually helps in reducing period cramps! U by Kotex® offers a wide range of products to ensure however wild your plans are you're protected throughout the month! Whether it be tampons, pads or liners U By Kotex® has something for you. So period or not, you can do anything!

My period is late, what does this mean?

Around 1 in 3 girls experience an irregular period at some point – it’s actually pretty common and normally not a reason to worry! An irregular period is any type of bleeding that is unusual when compared to your normal cycle. This can include a late period, an early period or bleeding between periods. If you have just started to get your period then don’t worry if it’s a little irregular, as you get older they start to arrive like clockwork. Normally irregular periods correct themselves over time, however if you have had irregular periods for a year or more, it is best to get some advice from your doc as there could be an underlying illness causing the problem.
There are other causes of irregular periods including hormones, stress, STIs (sexually transmitted infections) and pregnancy. If you think a STI or pregnancy could be the cause of your irregular period, head to the doctor as soon as you can.

How does the app accurately predict my period?

The UbK Period Tracker app calculates your period predictions and averages by continuously analysing the data you record in the app. Most predictions and averages are based on a limited set of your past data. Predictions are based on data from your last 12 cycles, and averages on data from your last 6 cycles. This calculation is used for cycle length, period length, PMS length, and when PMS is predicted to occur.
*Note: Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you. Data supplied in app is secure and is accessible only to you.

Should I carry pads even though I don’t have my period?

There's nothing worse than being caught off guard by your period! It’s best to keep some products in your bag for when it arrives. We recommend the U by Kotex® Ultrathin Pads (an easy option) or try tampons – starting with the smaller ones is usually easier as they tend to be less difficult to insert.
Getting your first period doesn’t need to be a big drama – so get organised, not worried! Remember that you’re not the first or the last woman to go through rite of passage, even though it may feel like a big change!

Should I keep a calendar?

You absolutely can! A proof way to keep track of your period is to mark it on a calendar. There are plenty of smartphone apps available which can track your period. This will help you figure out how long your menstrual cycle is, which will help you predict when your next period is due. You do have to deal with menstruation, but you don’t have to let it catch you by surprise.

What are hormones?

Hormones cause the physical changes to our body during puberty as well as the emotional changes we experience. Different hormones are released into our body during puberty which causes your body shape to change, breasts to grow, periods to begin as well as affecting our feelings and emotions. You may be feeling on top of the world one day but lousy the next, and you won’t be able to figure out why. Don’t worry – it’s normal to be confused by the effects your hormones are having on you. It is important to maintain good nutrition so that you can avoid hormonal imbalance and mood swings. And just remember, puberty doesn’t last forever!

What can I do to stop period pain?

A nice warm hot water bottle will help; in fact, any kind of heat is probably going to ease this ache, so a nice relaxing bath will also help reduce the pain you are feeling from any period cramps. Having your period is the best reason to get pampered. Because  let's face it, you deserve it!  Exercise is also a great way to relieve period cramps as it helps relieve stress and tension in muscles. There are lots of over the counter painkillers that help with period cramps, a quick visit to your pharmacy or even local supermarket should kit you out perfectly. If your period cramps are really sore, so much so that you can’t go to school or do everyday things, you should go see your doc. They might even prescribe the Contraceptive Pill which has also been known to regulate periods and make period cramps less severe. 

What does the vagina do?

The vagina is the passage that connects a girls reproductive system (uterus) to the outside of her body.  The vagina is where your monthly menstrual fluid leaves your body, as well as where a baby leaves the mothers body at the end of pregnancy. It is also where the penis enters the female body during sex and where you'd place a tampon during your period. 

What happens during your period?

Your period is one stage of your menstrual cycle which is part of the female reproductive system, ultimately it’s about having children. Although having babies is probably the last thing on your mind right now, that’s exactly what your body is preparing for! When you reach puberty your ovaries will begin to ripen eggs and release these each month which travel down to the uterus (womb). The lining of the uterus thickens so it can provide nutrients for a fertilised egg. If the egg is not fertilised (during sex), the extra lining of the uterus will break down and come out through the vagina – which is your period, ta-da! 

What happens if the tampon string breaks?

If you hold a tampon and pull really hard on the string, you’ll find that it’s nearly impossible to break. If you can’t find the string whilst the tampon is inside you, the tampon can be easily removed by inserting a finger and thumb into the vagina and pulling it out. Remember to relax and stand in the same position that you used to insert it and it should be easy. If you still can’t remove the tampon, see your doctor the same day.

What happens to a boy during puberty?

Just like us girls, boys go through various physical changes during pubertyChanges to their bodies include height and weight gain, pimples (glad we're not alone on that one!), voices deepens, the penis and scrotum may get bigger and they'll start to grow hair under the arms, chest, face and around the pubic area. 

What happens to a girl during puberty?

Puberty is when a girls or boys body starts to change in preparation for adulthood. Puberty is different for everyone - different girls develop at different stages. There are a number of changes which will let you know that puberty has started for you, such as rapid growth in height and weight, developing breasts, pubic hair and pimples (bummer!). You can checkout a full list of the changes in our Female Puberty section.

What if I get my period at school and I don't have any protection?

If you know your period is due, it’s a good idea to wear a U by Kotex® Liner  just in case. If you do get caught by surprise, ask one of your friends if they have a pad or tampon, or talk to your teacher or school nurse. Most schools have a few spares. If all else fails, pop some folded tissue or toilet paper in your undies until you can get a pad or tampon.

What is difference between AIDS and HIV?

HIV stands for Human Immunodeficiency Virus and it refers to the bug that gets spread when someone actually gets infected by HIV. In some very rare cases, those who have HIV may have no negative effects. AIDS, or Acquired Immunodeficiency Syndrome, is the disease that the virus causes. It basically wrecks your body's immune system and turns otherwise harmless diseases into something dangerous. 

What is discharge and why do I get it?

It's perfectly normal to find a small amount of clear of milky discharge in your underwear. Discharge is actually your vagina cleaning itself to protect you from infection- it's very clever! The amount of discharge changes during your menstrual cycle. You only need to worry about discharge if it changes colour (to yellow or green) and if you start to feel any itchyness, this may be a sign of an infection and you should go and see your doctor. If the sight of discharge on your undies bothers you or they feel wet, try one of the Everyday Freshness Liners which are made exactly for this reason.

What is the best tampon for first timers?

Many girls prefer to use pads when they first get their period, but you can choose pads or tampons. Tampons are great for sport or swimming, and generally become more popular once girls get the hang of having their periods. If you’re new to tampons you could try a U By Kotex® mini tampon which is smaller than the others.

What is the difference between a pad and a liner?

Pads are designed for use during your period; they are made of absorbent material which soak up the menstrual fluid to ensure you feel fresh and clean. They are available in different thicknesses and absorbencies for each stage of your period. Liners are similar to pads except much thinner and smaller, these are designed for use in between your period, or when your period is light. A slight vaginal discharge in between periods is perfectly normal and something U by Kotex® Everyday Freshness Liners can protect your favourite undies from.

What will my period feel like?

You've probably heard a million terrible jokes about PMS. PMS (Pre-Menstrual Syndrome), also known as PMT (Pre-Menstrual Tension), can have a real negative effect on your mood. You might get cranky and moody for no apparent reason. Don’t fret – your hormones are going a bit crazy because your period is on its way. You may also be moody because of the period pain. It’s also common to have tender breasts around the beginning of menstruation. Another common period symptom is the pain in your stomach, back or thighs that is caused by menstrual cramps (often also referred to as period pain).
All these symptoms are perfectly normal and natural. Some girls suffer more than others. If you don’t notice these symptoms then count yourself lucky! But if these symptoms are so bad that you can’t focus on anything else, make sure you get help from your doctor. There are ways to ease the pain and make yourself feel more comfortable

What's the best way to deal with my changing body and moods?

Everyone goes through puberty, so the best place to start is to speak to your family and friends. They probably have lots of tips and advice on how to deal with the changes happening - and not to mention lots of stories about how they coped! It's important not to feel alone or embarrassed about puberty, the more you know about it the more you’ll understand your feelings. 

When do breasts start to develop?

Developing breasts is usually the first sign of puberty. For most girls this will be around the age of 10 or 11 but could be up to the age of 15. Puberty is different for each girl, so don't worry if your best friend develops breasts before you, yours will begin to develop when your body is ready. You may notice that your breasts might feel painful or tender as they start to develop which is down to the hormones released during puberty.

Where should I store my tampons?

You should always store them in a dry place.

Which is best - Tampons or Pads?

Tampons, pads and liners: what’s the best option to keep you feeling comfortable during that time of the month? Well, it’s totally up to you. You can try using tampons, pads or liners on their own, or a mixture of all three for the ultimate protection. Tampons are worn on the inside of your body, while pads and liners are worn on the outside of your body. Your choice is all about what will make you feel most comfortable and how heavy your flow is during that time of the month. 

Why are Ultrathin Pads individually wrapped?

This is so that the pads stay clean and sanitary. Also, you don’t have to carry around a whole pack of ultra thin pads in your bag.

Why do I need to have a pap smear?

pap smear is a short procedure where the cells of your cervix are checked for early signs of cervical cancer. So it's not a check for cancer but an early warning sign, making it possible to stop cervical cancer before it even develops

Why does spotting happen?

Spotting is when a small amount of blood passes through the vagina between periods. Spotting can be quite normal and may occur in the couple of days after your period, or in the middle of your cycle. If you experience spotting it’s best to use U by Kotex® Everyday Freshness Liners which are designed for days between your period when you don’t need much absorbency.

Why don't I have pubic hair yet?

Growing pubic hair is one of the signs of puberty. Puberty has different stages which happen at different times for each of us, so some teens may grow pubic hair early on where as others do not grow any until nearer the end. The best thing to do is not compare yourself to others! Although everyone goes through puberty, we all develop at different stages.

Why haven't I got my period yet?

The start of the menstrual cycle varies from girl to girl so if you're late don’t worry! While most girls get their first period around the ages of 12 or 13, some can be as young as 9 or as old as 16 (occasionally up to 18). If you do have concerns speak to your parents who can sort a visit to the doctor to help ease your mind.

Will anyone notice that I am on my period?

One thing your family and friends might notice is any mood swings you get, but these are perfectly normal. Some girls worry that others might be able to 'smell' their period, while it’s true that menstrual blood does have a slight aroma it’s nothing anyone else will notice as long as you shower and change your pads regularly.  

Will condoms protect me from all STDs?

No as some STDs are passed on through skin to skin exposure. Condoms can help prevent it, but they are not always effective as some viruses (Herpes and genital warts) can be spread by the skin not covered by condoms.

Will I have periods my whole life?

The good news is, they don't last forever. The bad news is, they're here for a while. On average, a menstrual cycle lasts around 28 to 30 days, give or take a few days (everyone's unique!). There are two reasons that periods stop - pregnancy and menopause. During pregnancy, periods will stop until sometime after the birth of the baby. Menopause is a time in life when older women (40 to 55 years) stop having periods and can no longer become pregnant.

Will my period hurt?

Around half of women in the world suffer from period pain, otherwise known as cramps, but the actual 'bleeding' part of your period doesn't hurt. Cramps are normally a dull ache just below your stomach and around your lower back, which you’ll experience during the lead up and first few days of your period. Cramps tend to affect younger woman and girls more and get less painful with age. There are a few things that you can do to help make your period cramps easier to bear. Treat yourself to a hot bath, or use a hot water bottle. Exercise, painkillers and vitamin supplements can also do a world of good.

Will sex hurt?

The first time you have sex can be painful, but it won't be unmanageable. It's important that when you do decide to have sex, that you trust and are completely comfortable with your partner, and that they are understanding of the situation you're in. Make sure you spend long enough on foreplay, and go slowly. As you become more active, the pain will stop and you can start enjoying the experience.

Does the app cost anything?

No, the U by Kotex Period Tracker app is free to download and access all features.

Is it available for ios and android devices?

Yes, the U by Kotex Period Tracker app is available for download on iPhone and Android devices.

Is there an age limit for this app?

No, there is no age limit to use the app. However, access for people under the age of 18 will require the consent of a parent or guardian at sign up. Some in app content will be restricted for people under the age of 18.

How do I track my period? Setting up period tracking

  1. When you first sign up to the app, to track your period, the app will ask you to complete a series of questions as below.
  2. - When did your last period start?
    - What is the average length of your Period?
    - What is the average length of your menstrual cycle?
  3. One completed - click ‘Create Calendar’
  4. The app then generates your own cycle in a calendar view.
  5. If you are a revisiting user, the app will look different and you will go straight to the calendar view.
Important - tracking accurately and consistently makes the app’s predictions more precise – so you can feel confident knowing you’re in sync with your cycle.
*Note: Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you. Data supplied in app is secure and is accessible only to you.

What is different for Over 18 users?

The app allows you to track contraceptive usage, sexual activity, and allows you to set reminders for contraceptive use. These features are not visible to under 18 users.

What are the experiences Under 18s can track?

The following period experiences are accessible for Under 18 users:
- Symptoms, flow, mood and emotion tracking
- Sleep tracking
- Exercise tracking

How do I know when I am ovulating?

The predicted ovulation day that you see in your Period Tracker app (blue circle) is only an estimate – based on the period data you enter into the app each month. We recommend using the results of ovulation tests to determine your exact ovulation day and logging these in the app for the most accurate future predictions.
*Note: Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you. Data supplied in app is secure and is accessible only to you.

Can I trust the in app predictions?

Using the data you input each month, our app can accurately use your cycle history to predict your future period dates and patterns. Tracking accurately and consistently makes the app’s predictions more precise. This app is designed to provide general information to you about menstrual and reproductive health and related topics. Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you. Nothing in this app is intended (and should be relied upon) as medical advice or to serve as a birth control method or contraception. For personal medical advice, birth control or contraceptive advice, please consult your health care professional.

How do I set up reminders?

Reminders are a useful way to get notified about things like your upcoming period, PMS or when to change your period product. To set up your reminders, follow these steps:

  1. Open your Period Tracker app.
  2. Tap on the ‘Reminders’ icon in the footer.
  3. Tap the reminder you would like to turn on and customize. There are four options:
    1. Event Reminders
    2. Daily Reminders
    3. Contraceptive Reminders (over 18 only)
    4. Product Reminders
  4. Set your reminder time. You can set what time of day you would like the reminder to pop up on your device.
  5. Repeat this for all reminders you’d like to set up.

What do the reminders look like?

If enabled, reminder will appear as notifications on your phones home screen.

How do I edit the reminders I have set up in the app?

Go to ‘My Reminders’ and click on the Edit icon under each reminder.

How do I edit my cycle information in the app?

It’s easy to change or delete something you have previously tracked. Follow these simple steps:

  1. Open your Period Tracker app.
  2. Tap the ‘Period Tracker’ tab in the footer.
  3. Click on ‘Add/Edit Period Days’ to update your cycle information
  4. Click on ‘Register Period Experiences’ to update your experience inormation.
  5. Click on ‘Save’

Why do I not have any data in my reports?

If you do not track your symptoms you will have no data in your reports

What do reports look like?

As you enter your data into the app, you will see patterns emerging in the Reports tab. This will help you understand more about your body and your cycle.

How do I create an account?

To create your U by Kotex Period Tracker app account - follow these steps:

  1. Download the U by Kotex Period Tracker app onto your device from the Apple App Store or Google Play Store.
  2. Open your app.
  3. The app will guide you through setting up an account. Register your personal information in all required fields, such as your name, email and date of birth.
  4. Review and accept terms and conditions. (Note - under 18s will require parent/guardian permission to sign-up).
  5. Now check the email address connected to your account. You should have received a verification email from U by Kotex.
  6. You’re now ready to start tracking in the U by Kotex Period Tracker app.

Why do I need to create an account?

To start using the U by Kotex Period Tracker app you’ll need to make an account. We need the personal data you provide to make predictions on your periods and other menstrual cycle related patterns. This information will be secure and is accessible only to you. The data you provide us in the app is governed by our privacy policy here and adheres to stringent local privacy laws to ensure the information provided is protected.

How can I update my account information and settings?

You can change or update your personal information. Follow these steps:

  1. Open your U by Kotex Period Tracker app.
  2. Tap the ‘My Account’ icon in the footer.
  3. Edit your profile.
  4. Save changes.

Is my data shared with any third parties?

The U by Kotex Period Tracker app is designed to provide general information to you about menstrual and reproductive health and related topics. Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you.

This information will be secure and is accessible only to you. We will not be using any period related information for any direct marketing and communication purposes, unless you give your consent to receive communications about exclusive promotions, offers and products from U By Kotex, in which case it will also be used by us for that purpose.

The data you provide us in the app is governed by our privacy policy here and adheres to stringent local privacy laws to ensure the information provided is protected.

How is my data stored and secured?

The U by Kotex Period Tracker app is designed to provide general information to you about menstrual and reproductive health and related topics. Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you.

This information will be secure and is accessible only to you. We will not be using any period related information for any direct marketing and communication purposes, unless you give your consent to receive communications about exclusive promotions, offers and products from U By Kotex, in which case it will also be used by us for that purpose.

The data you provide us in the app is governed by our privacy policy here and adheres to stringent local privacy laws to ensure the information provided is protected.

What is the apps Privacy Policy?

The data you provide us in the app is governed by our privacy policy here and adheres to stringent local privacy laws to ensure the information provided is protected

How do I backup or export or delete my data from the app?

The management of your data is always in your control. Please connect with us via https://www.global.kimberly-clark.com/en-au/contact-us - and we can facilitate your request on your behalf.

Can anyone access my profile without my approval?

No. This information in your account will be secure and is accessible only to you. We will not be using any period related information for any direct marketing and communication purposes, unless you give your consent to receive communications about exclusive promotions, offers and products from U By Kotex, in which case it will also be used by us for that purpose.

The data you provide us in the app is governed by our privacy policy here and adheres to stringent local privacy laws to ensure the information provided is protected.

My reminders are not working?

iOS Devices:
To receive reminders from the Period Tracker app, make sure your notifications are turned on correctly. To do this, follow these steps:

  1. Open ‘Settings’ in your iOS device.
  2. Tap ‘Period Tracker App’ among the list of installed apps.
  3. Tap ‘Notifications’.
  4. Toggle on ‘Allow Notifications’.
  5. Once your notifications are turned on, you can start personalising and receiving reminders of your choice.
Android Devices:
Clue states multiple options based on device. Do we want to go into this detail?

The app is giving the incorrect predictions

If your cycle predictions seem inaccurate, it may be that an atypical cycle is affecting the apps calculations. Experiences like pregnancy, miscarriage, use of emergency contraception, or using hormonal birth control to skip a period can lead to one of your cycles being much longer or shorter than what is typical for you. If you are new to getting your period your cycle may also not be regular.

The U by Kotex Period Tracker app is designed to provide general information to you about menstrual and reproductive health and related topics. Information provided to you will be based on the data you choose to disclose and therefore depend on the amount and accuracy of such data inputs by you.

Nothing in this app is intended (and should be relied upon) as medical advice or to serve as a birth control method or contraception. For personal medical advice, birth control or contraceptive advice, please consult your health care professional.

I cannot log into my account or I have forgotten my password?

If you’re logged out of your account and need to reset your password, follow these steps:

  1. Open the Period Tracker app.
  2. Tap ‘Login’ or ‘Forgot password’
  3. Enter your email address. You will be sent an email with instructions on how to reset your password.